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Do my clients need an account to review or download?

No. Clients open a share link in their browser — they comment on cuts, approve, and download masters without signing up for anything. The account is yours, not theirs.

How is this different from Frame.io?

Frame.io is great and has a lot of bells and whistles a lot of filmmakers I know don't ever touch. To get the rest of a filmmaker's workflow — master delivery to clients, mid-project transfers to color and sound, folder-preserved receive links from your colorist — you'd pair Frame.io with MASV, WeTransfer, or Dropbox and pay all of them. Mountain Creative Directory bundles review, master delivery, transient file transfers, and folder-preserved inbound on one subscription. Recipient downloads are unlimited, and folder structure is preserved end-to-end: out to color, back from color, no .zip step, no missing files.

How is this different from MASV or WeTransfer?

MASV bills per gigabyte delivered (around $0.25/GB), so a 1 TB hand-off can cost $250 or more. Here, recipient downloads are unlimited on every paid plan and don't add to your bill. You also get a real review tool with timecoded comments and approvals in the same subscription.

What happens to my files if I cancel?

Your projects, comments, and approvals stay in your account in read-only mode for 30 days after cancellation so you can re-subscribe without losing anything. After 30 days the files are permanently deleted. Active share links stop working as soon as the subscription ends.

How large can my master files be?

No per-file size cap — a full short film master at 4K ProRes 4444 XQ (~250-300 GB) uploads fine. The constraint is your plan's total master delivery storage: 500 GB on Solo, 1 TB on Studio, 2 TB on Pro. Network drops during upload are recovered automatically on the desktop app and in the browser.

Is there a free trial?

Yes — a 3-day trial. Limited usage during the trial (1 project, 1 hour of footage, 5 GB storage, 20 min of new review uploads). Send-Ship file transfers are disabled during the trial — they unlock with the full plan. A card is required to start, and you can cancel any time in the first 3 days to avoid the charge.

Can I change tiers month to month?

Yes. Upgrade any time and you get the higher caps immediately — Stripe charges only the prorated difference for the days remaining in your billing cycle. Downgrade any time and you keep the higher tier through the end of your current cycle (no refund, but no surprise either), then drop to the lower price at your next billing date. This is the flex play — upgrade to Studio for a heavy upload month or a big dailies push, downgrade back to Solo when it quiets down. No annual lock-ins, no contracts, no calling support to switch tiers.

What does the Mac desktop app do?

Mountain Creative Delivery is a free native Mac app for the people you send files to. Paste a share link, pick a folder, and it downloads in parallel chunks with automatic resume on dropped Wi-Fi — no aria2 install, no command-line configuration. The app is free to use even if the recipient never opens an account. Folder structure is preserved on disk exactly as the sender uploaded it — no zip, no flattening, no re-organizing.

Can clients send files back to me with folder structure preserved?

Yes. Create a receive link from any project and share it with your colorist, editor, sound designer, or DIT. They drop files (or a whole folder — /graded/Reel-01, /audio/STEMS, whatever) into the page in their browser, no account required. You pull it down to your Mac via the free desktop app and the folder hierarchy lands on disk exactly the way they sent it. This is the missing half of every other transfer tool — WeTransfer has no inbound at all, Dropbox file requests flatten the structure, Frame.io uploads are per-asset. Round-trip color and finishing workflows that used to need three tools now happen on one.

What is file transfer (Send-Ship) and how is it different from delivery?

File transfer is for one-off transient sends, with the ability to keep file structures through transfers. Pull-down dailies from the DIT cart at the end of a shoot day, hand off the master RAW footage to your colorist, push a stems bundle to your sound designer — drop the file, get a link, the recipient downloads it, the file auto-expires after 7 days. Different from a Delivery, which is a permanent master that lives in your project until you delete it. Delivery is for the client-facing handoff at the end; file transfer is for the work-in-progress flow in between. You get 300 GB / 750 GB / 1.2 TB of file transfer per month on Solo / Studio / Pro, separate from your delivery storage cap.

Can I use this for client review only, without deliveries?

Yes. The review tool and the delivery tool live in the same app on the same subscription — use one, the other, or both. Most filmmakers end up using both because the project, the cuts, and the master files all live in one place.